All subscription levels include easy access to real-time support, user communities, comprehensive product documentation, training videos, and a knowledge base of targeted solutions for common user experiences.
Customer engagements with support team members per month
Support page visits each month
The type of options and services vary by Altium Subscription Plan
Available to all subscribers 24/5 in all time zones
Engage with support team members via a live chat session. Through chat support, you can get answers to many common issues including installation, licensing, error messages, or unexpected software behavior. Once you engage in chat, we will ask a series of automated questions to best route your inquiry. Need more support? You can escalate your chat to a ticket.
Median response time
Median conversation length
Pro Subscription Plan and NEXUS Customers receive priority support.
Available 24/7 to anyone
Altium's online technical documentation is an expansive set of resources that helps you find the information you need. Whether you are looking for a high-level overview or need precise information regarding the functionality of a specific UI element, the documentation center has you covered.
Published pages across the Altium family of products and services
Pages updated per month on average